Privacy Policy

1. Who We Are

Accountants Online (accountants-online.ca) ("we", "our", "us") is a Canadian online accounting firm that operates 100% online and serves clients across Canada. We provide professional accounting, bookkeeping, tax, payroll, and financial advisory services to individuals and businesses across Canada.

2. Information We Collect

We collect the following categories of personal information:

• Contact information: name, email address, phone number
• Business information: business name, industry, annual revenue, tax information
• Financial documents: tax slips, receipts, bank statements you upload via our secure portal
• Usage data: pages visited, time on site, browser type (via anonymized analytics)

3. How We Use Your Information

We use your information to:

• Deliver accounting, tax, and bookkeeping services
• Communicate with you about your account and service requests
• File returns and documents with the Canada Revenue Agency (CRA) on your behalf
• Send newsletters and tax reminders (with your consent)
• Improve our website and services

4. Legal Basis (PIPEDA)

We comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). We collect and use personal information only with your consent, or as required or permitted by law. You may withdraw your consent at any time by contacting us.

5. Data Sharing

We do not sell your personal information. We may share it only with:

• The Canada Revenue Agency (CRA) — as required to file on your behalf
• Trusted service providers (cloud storage, email delivery) bound by confidentiality agreements
• Legal or regulatory authorities when required by law

6. Data Security

We use industry-standard encryption (TLS/SSL), secure cloud infrastructure, and access controls to protect your data. All documents shared through the client portal are stored securely. Our staff is trained on data protection best practices.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with Canadian tax law (generally 7 years for financial records). You may request deletion of your data at any time, subject to legal retention requirements.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or outdated information
• Withdraw consent and request deletion (subject to legal limits)
• File a complaint with the Office of the Privacy Commissioner of Canada

9. Cookies

Our website uses cookies for analytics and performance purposes. You can disable cookies in your browser settings. We do not use cookies for advertising or tracking across third-party sites.

10. Contact Us

For privacy-related questions or requests, contact our Privacy Officer at:
Email: info@accountants-online.ca
Phone: 1 (888) 477-5313
Website: accountants-online.ca